Return and Refund Policy for Perfume Products
At our company, we are committed to ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- Perfume products can only be returned if they are damaged, defective, or incorrect upon delivery.
- Returns must be requested within 7 days of receiving the product.
- The product must be unused, unopened, and in its original packaging.
2. Non-Returnable Items
- Opened or partially used perfumes.
- Products damaged due to improper handling by the customer.
- Items purchased from unauthorized sellers.
3. Return Process
- Contact our customer support team at dcoupleperfumes@gmail.com within 7 days of delivery.
- Provide your order number, details of the issue, and photos (if applicable).
- Our team will review your request and provide instructions for returning the product.
4. Refunds
- Once your return is received and inspected, a refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, except when the return is due to our error.
5. Exchanges
- We currently do not offer direct product exchanges. Please request a refund and place a new order if necessary.
6. Damaged or Incorrect Items
- If your item arrived damaged or is incorrect, please contact us immediately at dcoupleperfumes@gmail.com.
- We will replace the item or issue a full refund, including any shipping costs.
7. Contact Us
For any questions or concerns regarding returns, refunds, or your order, reach out to our support team at:
Email: dcoupleperfumes@gmail.com